1 Komori Training Centre in Shenzhen
　1 Introduction of Komori Training Center
To facilitate Komori users to learn and master Komori press’s features, operation and maintenance skills, training center is equipped with one set of LS-440 as main facilities, at the same time, PDCS, KHS, KMS and PSS are also equipped. To ensure the quality of training, it is divided into two classes of primary and secondary levels. Primary class is designed for trainees with two years of operation experience. The course includes printing principle and operation skills. Intermediate class is designed for trainees with more than two years of operation experience. Apart from the primary class’s content, it also includes maintenance trouble shooting and so on. Generally, the training course is arranged twice a month, each course lasts five days. And the number of trainees is no more than 10 persons, of which Infotech can send 3 customers to attend.
　2 How to apply for training.
You can contact our sales, or call our operator to apply for training. Meanwhile, you need to fill in a questionnaire as much as possible to make the trainer understand your situation.
If you have encounter printing problem you need to complete a questionnaire of sample proof and bring proofs to the training center for the convenience to diagnose. Please fax the questionnaire to us, we’ll contact you when the training time is confirmed.
　3 Articles needed to be prepared before training
Komori training center will provide work coat, the trainee need to prepare notebooks, pens, overalls and safety boots.
　4 Hotel Reservation
Komori Training Center will help you to reserve the hotel in advance according to your requirements, and we’ll keep you informed the hotel information.
　5 Relevant expenditure
We’ll quote the customer about the training, both sides sign a training contract. In addition, the customer is responsible for the traveling and hotel expenditure.
2 Komori 24-hour free service hotline
　1 In order to promptly respond to customer, Komori China service team set up customer call. With advanced communication means, all information of users in China is integrated into a complete system to provide high-quality, high efficiency, full range of service to customers.
　2 With 24-hour free service hotline 400-615-6088 and professional technical team, Komori user is ensured to get timely and quick response at anytime and anywhere.
　3 Through Komori China Call Center, the excellent resources can be scheduled to solve difficult trouble quickly and improve customer service quality and satisfaction.
3 Komori Technical Support Center
Komori Komori Technical Support Center in China consists of technical support team with rich experience, excellent technology and good service consciousness of elite engineers and Japanese engineers stationed in China.
With technical support team, we expect to separate difficult trouble from conventional problem, concentrate superior resources to deal with trouble, improve efficiency and quality of difficult trouble, and improve customer satisfaction and training technical experts.
4 Value-added technical services
With the industry’s resource and influence, Infotech will provide value added printing technology service to the customer, for example, organize professional printing school to give you technical training and guidance, printing standardized management consulting services, coordinate the printing experts to conduct tailor made guidance and advice, coordinate and organize other printed printing materials supplier and equipment suppliers to offer guidance and training.